What “Paid” means for your claim
Paid means the carrier’s EOB shows benefit was issued—store the EOB, reconcile to the provider bill, and archive when finished for taxes or HSA records.
When a claim shows Paid on your dashboard, it reflects where that claim is in BenAsk’s filing checklist—not a guarantee of payment from your carrier. Your employer’s plan and the carrier remain the legal source of truth for benefits.
For the full member-filed claim path (decide → wizard → COB → submit → EOB → appeals), start with the Claims journey hub.
Where you see this status
Open Claims from the dashboard. Each claim has a workflow status chip that updates as you add documents, finish the wizard, and record payer outcomes from Actions.
What to do next
Archive the EOB with HSA, FSA, tax, or reimbursement paperwork. Payment posting does not always mean every line was adjudicated correctly—spot-check high-dollar services.
- Match the EOB to the provider’s statement and your bank or card history.
- Move the claim to lifecycle **Closed** or **Archived** when you no longer need it in default tabs.
FAQ
- Is this the same as my insurance claim status?
Often similar, but not always identical. BenAsk tracks your preparation and submission steps; carriers may use different labels in their portals.
- Can I change this status myself?
Some transitions happen when you complete steps in the app (for example, moving from draft to ready to submit). Others update when you record carrier outcomes.