howtogetting-started
File uploads: formats, size, and errors
Supported file types, what to do when an upload fails, and how BenAsk uses uploaded files without exposing unnecessary personal data.
On Documents, prefer PDF, JPEG, PNG, or HEIC (including phone photos). Word (.doc/.docx) and CSV are not accepted on the secure hub upload path—export a PDF instead. Prefer searchable PDFs from your employer or carrier portal. Keep files under the size limit shown in the upload card (up to 25 MB on the secure path).
If an upload fails
- Try re-exporting the PDF from the source system (avoids scanned “flat” images when possible).
- Reduce file size by splitting very large packets into logical parts.
- Check your network connection and retry after a short wait.
Data handling
High-level practices are described in the Privacy Policy. For HIPAA-related questions, use the contacts listed there.
FAQ
- Are uploads encrypted?
Transport uses HTTPS; see the Privacy Policy for storage and subprocessors.