EOB vs bill vs superbill
Understand what a bill, superbill, and EOB are for, who issues each, and how BenAsk files and titles them in Documents.
Bill / invoice
What you or your insurer owes the provider. May show CPT codes, charges, and payments.
Superbill / itemized statement
A detailed statement from a provider that supports out-of-network or reimbursement claims; often includes diagnosis and procedure coding.
EOB (Explanation of Benefits)
A statement from your insurer describing how a claim was processed—not a bill by itself. Pair EOBs with bills to reconcile patient responsibility.
In the Documents hub
Upload bills and EOBs on Documents (/dashboard/documents, Bills & claims). After analysis, BenAsk titles the row, prefers the facility as provider, marks plan type as medical when it was unset, and matches a medical plan—not a lifestyle or mental-health program that merely shares a word like “health.”
FAQ
- Why does BenAsk ask for an itemized bill?
Carriers need coded line items to adjudicate many out-of-network claims.