Does chat store my messages?

See the Privacy Policy for retention and AI disclosures.

What if I mention a life event like birth or marriage?

The assistant may surface enrollment timing reminders; confirm deadlines with your HR benefits team.

qaaiUpdated 2026-08-30

BenAsk chat stays locked to plans and documents in your workspace. It helps navigate benefits—it does not replace clinicians, carriers, or HR.

Short answer: Chat answers questions using the benefits context you loaded. It will not invent coverage from a plan you are not enrolled in.

Responses prioritize documents and enrollment tied to your workspace.
If information is missing, the assistant should say so instead of guessing.
When you chat about a document, BenAsk uses analysis notes written for the assistant. The Documents hub **summary** you open from a row is the member-facing overview—not those chat-only notes.

Signed-in users can open Chat from the dashboard to continue a conversation with full context.

Does chat store my messages?: See the Privacy Policy for retention and AI disclosures.
What if I mention a life event like birth or marriage?: The assistant may surface enrollment timing reminders; confirm deadlines with your HR benefits team.